Privacy Policy
By browsing our website, using our mobile application (ios or Android version), using our systems or our services, you acknowledge having read and understood this policy and having consented to the processing of your personal data and information. compliance with the latter
This privacy policy is composed of the following elements:
Purposes of the privacy policy,
Coming into force,
Methods of obtaining consent,
Purposes of data collection,
Scenarios Requiring Information Gathering
Purposes of data processing,
Personal information collected,
The treatment processes used,
Terms of access and control of personal information,
Sharing and reasons for sharing personal information with third parties,
Use of cookies and similar technologies,
Retention of Personal Information.
Purposes of the privacy policy:
Respect for privacy and the protection of personal information are essential to us. This is why, by this Policy, we intend to protect them in accordance with the laws in force.
In order to ensure this protection, Telofib (property of Bii Group SARL) undertakes to collect, process and share information allowing an individual to be identified only when the latter has consented thereto, unless this is permitted or required. by law, in which case your consent will not be required.
The Policy is intended to inform users why and how Telofib (owned by Bii Group SARL), or anyone acting on its behalf, will collect and use their personal information. It is intended to be in plain language in order to ensure informed consent from users.
For the purposes of this Policy, "personal information" means any information about an identifiable or identifiable individual. Where possible, we will anonymize, "pseudonymize" and/or abridge such personal information so that it no longer identifies an individual.
Coming into force
This Policy comes into force on March 20, 2023. It applies to each user as soon as he or she agrees to use our products and services, in particular bybrowsing our website, or using our mobile application (ios or Android version) or our systems.
Methods of obtaining consent
We are committed to obtaining consent before collecting an individual's personal information. Consent may be express or implied and may be provided directly by the individual or by their authorized representative.
We prefer to obtain express consent, whether verbally, electronically or in writing. However, implied consent can reasonably be inferred from a person's action or inaction. For example, providing a name and address to receive a publication or a name and phone number to have a question answered is considered implied consent to the collection of information containing personal information. To determine the appropriate type of consent, we take into account the sensitivity of the personal information in question, the purposes for which it is collected and the reasonable expectations of a person placed in a similar situation.
If we want to use personal information for a new purpose, we will describe the intended use and ask for consent again.
It is not always possible, particularly in the context of a government request, to obtain the person's consent to collect, use or communicate their personal information. We promise never to communicate this type of information, other than in accordance with this Policy, unless the law requires or allows us to do so.
Purposes of data collection
The information collected is collected for the purposes and objectives set out in this privacy policy, in particular:
To provide products and services: We will collect and process the data and information necessary to fulfill our mission and our contractual obligations.
To ensure and improve our products and services: The data collected during your interactions with our products and services may be used for the purpose of analyzing and improving their functioning.
To develop new products and services as well as for AI: The data collected may be used in the context of research and development to offer new products and services to our users, in particular through advertisements and marketing messages. In addition, the data collected and aggregated will be likely to be processed by algorithms using artificial intelligence.
To offer personalized products and services: The collection and analysis of the data generated by your interactions with our services allow us to develop and create products and services that are relevant to always best meet your expectations in terms of culture and entertainment, in particular in order to plan measures adaptation for customers who require it.
To evaluate the performance of products and services: The data is collected in order to have information on the advantages but also the disadvantages of our products and services in order to evaluate them and resolve them if necessary, in particular by means of surveys. This allows us to ensure the quality of our products and services in addition to promoting risk management.
To protect the privacy of our users:The data collected allows us to verify the identity of users benefiting from our products and services in order to guarantee the stability of our platforms, without forgetting the protection of the privacy of people who communicate with us electronically or otherwise.
To meet legal obligations:The data is collected to meet obligations arising from laws, regulations or international treaties.
Scenarios Requiring Information Gathering
For an individual wishing to use our platforms:It is requested to inform us about the elements that can serve to identify it and distinguish it from other users who, by coincidence, can be assimilated to the latter. Thus, the verification form requires the following information: Profile photo, Last name, First name, Email address, Nickname, Biography
, Social Status, Country of Residence, Nationality, Language Spoken, ID Type, ID Number, ID Expiry Date, Account View Type, Contact.
For a company wishing to use our platforms:it is requested to inform us about the elements that can serve to identify it and distinguish it from other users who, by coincidence, can be assimilated to the latter. Thus, the verification form requires the following information: Name and form of the company, Acronym, E-mail address, Bio, Sector of activity, Head office, Identity, Nationality and place of residence of the legal representative, Language spoken, Number Trade Registry, Creation Date, Account Display Type, Contact.
Personal information collected
Telofib (owned by Bii Group SARL)may collect personal information in various forms, but will only do so by lawful means and only for the necessary purposes disclosed to you, as described in this Policy, or where permitted or required by law.
The personal information collected, as well as its sensitivity, may vary depending on the context in which the interactions between you and Telofib (property of Bii Group SARL) take place. This is why we inform you of the nature of the personal information that we use.
We protect all personal information collected. Among the personal information likely to be collected and used, we pay particular attention to:
Name and contact details: First and last name, e-mail address, postal address, telephone number and other similar data used to communicate with you.
Credentials: Passwords, password hints and other similar security information used to identify you and access your account.
Demographic data: Data concerning you such as your age, gender, country and language of communication.
Payment data: Data necessary to process your payments, such as the number of the payment instrument (eg your credit card number) and the security code associated with it.
Subscription data: Information about your subscriptions relating to cultural events but also to newsletters from cultural companies.
Images and sounds:Audiovisual data to ensure the safety of our users, in particular in places where cultural events take place for which we are organizers or hosts.
interactions: Data relating to your use of the websites, applications, platforms and tools created. This is data that you provide in order to use the products. In other cases, such as crash reports, this is data we generate.
Other examples of interaction data we collect include:
Data on sites visited and usage. For example :
Payment and account history: Data about the products or services you purchase and the activities associated with your account.
Troubleshooting and Help Data: Data you provide when contacting Telofib (owned by Bii Group SARL) for assistance, including the products or services you use, and other information that helps us resolve your issue.
Interests and preferences: Data on your centers of interest and your preferences, such as the artists or style of music that take you to concerts, the types of exhibitions and or cultural events that interest you, the cities in which you are ready to go travel to attend certain cultural events. Other than the information you have explicitly provided, other data we collect sometimes allows us to define or guess your interests and preferences.
Content consumption data: Data about media content (e.g., TV, video, music, audio, books, apps, and games) that you access through our products.
Searches and orders: Search queries and commands you use when using our website or mobile application.
Text, typing, and inking data: Text, typing and ink data, and any related information.
Location data: Data, which may or may not be accurate, about the location of your device. For example, location data may be collected from a device's IP address or data from your account profile that indicates your location less accurately, such as the name of a city or postal code.
Other data:IData from Google Analytics.
The purposes of data processing:
To provide our products and services:We use data to operate our products and services, and to provide you with rich and interactive experiences.
Improvement of products and/or services:We use the data to improve our products, in particular by adding new functionalities or capabilities (error report when purchasing a ticket, or consulting an online program, etc.).
Personalization:Some products include personalized features, such as recommendations that optimize your experiences and satisfaction. These features use automated processes to tailor your experiences based on data we have about you, such as inferences we make about you and your product usage, activities, interests, location.
Development of products and/or services:We use data to develop new products. For example, we use personal information that we anonymize or "pseudonymize" to better understand the needs of our customers.
Customer Support.We use data to diagnose and resolve issues with products and/or services, restore access to your personal account, provide other support and assistance services.
Contribute to securing and resolving problems:We use data to help secure and troubleshoot our products and services. This includes using data to ensure the security of the services offered to our customers, detecting malware and malicious activity, fixing performance and compatibility issues to help customers get the most out of their experience and inform them of updates to our products and services. This may include the use of automated systems to detect security issues.
Security :We use data to protect the safety of our products and our customers. Our security features can prevent malware from running and notify users when malware is detected on their device, or use video surveillance to ensure public safety at events.
Surveys and promotional communications:We use the data we collect to provide surveys and promotional communications. You can purchase email subscriptions, respond to surveys and choose whether or not to receive promotional communications from Telofib (owned by Bii Group SARL) via email, SMS, postal mail and telephone. For more information on managing your contact information, email subscriptions and promotional communications, see the How to Access and Control Your Personal Information section of this Policy.
Relevant offers: Telofib (owned by Bii Group SARL)uses data to provide you with relevant and important information regarding the products and services offered. We analyze data from different sources to predict what information will be most interesting and relevant to you and communicate it to you in different ways. For example, we may predict your entertainment interests and suggest new activities you may enjoy.
Advertisements: Telofib (owned by Bii Group SARL)uses data collected through its interactions with you, some of our products and on third-party websites to advertise our products and services, including on third-party websites. We may sometimes use automated processes to make advertisements more relevant.
Commercial transactions:We use data to process your transactions with us. For example, we process payment information to provide customers with product subscriptions and use contact information to provide products purchased from our online stores/ticketing.
Reporting and Business Operations:We use data to analyze our operations and improve the decision-making process. This allows us to make informed decisions and to create reports on the performance of our activities.
Protection of rights and property:We use data to detect and prevent fraud, resolve disputes, enforce contracts, and protect our property. For example, we use the data to confirm the validity of tickets sold in order to combat fraud. We may use automated processes to detect and work to prevent activities that violate our rights and those of third parties.
Legal compliance:We process data to comply with the law. For example, we use the age of our clients to ensure that we meet our obligations to protect the privacy of children or to ensure that the client meets the recommended age for the hearing. We also process contact details and identifiers to help customers exercise their data protection rights.
Searches:We use data to conduct research, including for scientific purposes and in the public interest, where permitted by law.
The treatment processes used
Telofib (owned by Bii Group SARL)attaches the greatest importance to the security of your personal information and undertakes to treat it according to industry norms and standards, only for the purposes for which it is collected as described in this policy or in a specific notice to this effect. Nevertheless, the absolute safeguarding of the latter is impossible given the security limits inherent in transmission via the Internet. The information transmitted to us is therefore used at the risk and peril of the user.
Terms of access and control of personal information
Telofib (owned by Bii Group SARL)ensures that all personal information in its possession is as accurate, current and complete as necessary for the purposes for which it is used.
You have the right to request access to your personal information for verification purposes and to request a correction if it is inaccurate. If you believe that your personal information is inaccurate or if you wish to have access to your personal information, you may make a request using the contact information provided at the end of this Policy.
If we judge that our means allow us,we will provide you with timely access to your personal information, subject to and as a security measure,of oneverification of your identity.
In addition, there may be circumstances where we will not be able to provide you with access to your personal information. In particular, when the access may lead to the disclosure of another person's personal informationand that person refuses to consent to the disclosure thereofor where legal restrictions apply. If such a situation arises, we will notify you of the reason why we cannot provide you with access to your personal information.
If your request relates to data appearing on third party web pages or platforms, please contact those third parties directly.
Sharing and Purpose of Sharing Personal Information with Third Parties
We do not share your personal information with companies, organizations or individuals outside ofTelofib (owned by Bii Group SARL), except for our authorized suppliers and partners who need to have access to the information for the purposes listed in this policy and within the limits of this policy, as well as in the following cases:
With your consent.
For storage in cloud servers, in which case personal information may transit through third-party jurisdictions. Note that we only retain the services of reputable companies with privacy policies.
For external processing needs:We transmit personal information to other companies or trusted persons who process it on our behalf, according to our instructions, in accordance with this privacy policy, with a degree of data security at least equivalent to ours and in compliance with any other appropriate security and confidentiality measures.
In particular, we use the services of third-party suppliers to pool, clean and analyze data in the culture sector so that they can enhance this data and develop tools for the benefit of the public or players in the sector. To do this, these providers process the information provided in the following ways:
Data is first prepared and then classified for use.
From the prepared data, the provider creates aggregate statistics that contain general, non-personal information, sometimes combined with data from similar sources. This pooled data is then used to establish overall statistics such as analyzes of provenance, but also analyzes of seasonality or price analyses.
These data are then enriched using two different methods. The first is enrichment through the use of third-party open access data, such as socio-demographic data issued by the Census. The second process is called enrichment by inference. Enrichment by inference consists for example, in the context of a regular purchase of a star at the “less than $25” price, in deducing that the individual concerned has a purchasing power of less than $25.
For legal reasons: We transmit personal information outside of our company if access to it is necessary to comply with applicable laws and regulations.
Telofibagrees not to sell or rent your personal information to any third party.
Cookies and Similar Technologies
Telofib (owned by Bii Group SARL)may use cookies, web beacons, pixel tags, log files or other technologies to collect certain personal information about visitors to our platforms, as well as the recipients of our newsletters, invitations and other communications . Cookies are pieces of information transmitted by the server to the browser during a visit to the website or a mobile application and which make it possible to uniquely identify the connection in progress. This data may include information such as your Internet (IP) address, type of browser or operating system, browser version or operating system version, the pages of our site that you visit or the pages of our mobile application that you are viewing,
The cookies used are used in particular to retrieve the search history as well as session-related purchases, to facilitate the user's online browsing experience. It is important to know that activating the cookies option may, depending on the configuration chosen, allow other servers to install cookies on your system. You can set your browser settings to inform you of the presence of cookies, giving you the option of accepting them or not.
Please note that our platforms may contain links or referrals to third party sites. This policy ceases to apply when you leave our platforms and Telofib (property of Bii Group SARL) is not responsible for the collection or processing of personal information by these third parties or via these external sources.
Retention of personal information
Telofib (owned by Bii Group SARL)keeps the data collected for different periods of time, depending on their nature and usefulness in the offer of our products and services. During the retention period, Telofib (owned by Bii Group SARL) takes physical and technical measures to ensure the security of data containing personal information.
The primary locations where Personal Information is stored are the cities in which Telofib (owned by Bii Group SARL) maintains offices or facilities and in the cities in which Tencent CLOUD and AMAZONE AWS maintain servers containing data collected by Telofib (owned of Bii Group SARL).
Personal Information may be stored outside of the country in which you live, if a third-party provider or other entity to whom we disclose Personal Information pursuant to this Policy is located outside of the country. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed or stored, and the governmental authorities and law enforcement authorities of those countries or territories can have access to it.
Once the retention period has expired, the personal information is destroyed. Only statistics or reports containing depersonalized and anonymized data may be kept for extended periods of time.
Other information
Changes to these rules:
We make changes to this Privacy Policy from time to time. Any reduction of your rights under this Privacy Policy cannot be applied without your express consent. We always indicate when the latest changes were made and allow you to access archived versions for viewing.
Person in charge of compliance:
For any questions, to make comments or to make a complaint about this policy, you can contact the persons responsible for ensuring compliance with this privacy policy:
Master Spero QUENUM
SQ Cabinet
Cotonou - Benin
Or
Mr Odilon ALLABY
flower lily
Abidjan, Ivory Coast
